Grand Mercure Medan Angkasa, Medan

The hotel has some positives, like spacious rooms and a great breakfast selection. However, the neighborhood lacks attractions, and there's room for improvement in service, especially at the reception and during breakfast. Overall, it offers decent value for money, but there are several areas needing attention.

My stay at the hotel had its ups and downs. On one hand, I was impressed with the cleanliness and comfort of the room, along with the friendly demeanor of some staff members, particularly Ms. Vivi. However, the overall service left a lot to be desired, especially at breakfast where the restaurant was chaotic and the staff seemed overwhelmed. Despite the great room, I doubt I would return due to the poor dining experience and service issues.

I had a pleasant stay at this hotel overall, despite some minor hiccups. The breakfast was a standout feature with a wide variety of fresh options, definitely making it worth the price. The staff were accommodating, although they could improve their efficiency at the check-in counter. While the rooms were spacious and comfortable, my arrival was delayed as the room wasn’t quite ready when I got there. Overall, it was a good experience but could use some tweaks.

I had a mixed experience at this hotel. The room was comfortable and clean, but there were issues with the service and dining that left a lot to be desired. While the location was convenient, the staff's service in the lounge was subpar, and there were cleanliness issues in the bathrooms. Overall, it offers decent value, but I wouldn't return based on my experience.